F.A.Q's

 

FAIR TRADE
Nearly all our products, we estimate about 95%, are ethically traded by suppliers who stringently adhere to systems in which the manufacturers of their products follow ethical procedures. They ensure that the work forces involved in production do not suffer abuse, have decent working environments, fair wages, defined working hours and no child labour. Many of our suppliers have enpowered whole villages by creating industry in otherwise floundering communities.
The remaining 5% of our products are from companies who have ethical policies in place but cannot guarantee their systems are foolproof.


ANIMAL FRIENDLY
We do not stock products which contain leather, suede or fur. None of the products we sell are tested on animals.

PRODUCTS
We endeavour to describe and illustrate our products accurately. However, please be aware of the following:

Product photos ~
Colours may appear slightly different on computer screens.

Product size ~
All sizes given are approximate.

Product individuality ~
Many of our products are handmade and sometimes there will be slight variations in colour, size, and embellishments.

Unique products ~
Photos of crystals and gemstones are only representative of type. Size, shape, and colour, will undoubtedly be different to those sent, as each stone is unique.

DELIVERY
We aim to despatch orders within 3 working days. Parcels are sent 1st class Royal Mail, so should be received within one week.
I'm afraid we can only deliver to the UK.

OUT OF STOCK & DISCONTINUED PRODUCTS
If an item is out of stock you will be advised of estimated delivery time and given the option of whether to continue or cancel your order.
Occasionally an item may become unavailable. If so we will let you know and refund your payment.
We will inform you if there is an alternative product available that we feel may be of interest to you.

RETURNS
1   If you change your mind and wish to return an item, you may do so at your cost. We will refund the item upon receipt but not postage costs.

2   If an item is damaged in transit. Please advise us of the problem within 7 working days and quote the invoice number. All damaged goods must be returned to us. Upon receipt of the goods we shall refund the cost of your postage and will send a replacement.

3   Bath and beauty products are non returnable.

Please send returns or any other correspondence to ~
CRAZY MERMAID, TREBARWITH STRAND, TINTAGEL, CORNWALL, PL34 0HB

If you have any queries you can contact us by phone ~ 01840 770052

COPYRIGHT
All illustrations, photographs and text on our website belong to Crazy Mermaid ~ Theft will result in legal action.